REFUND POLICY

At Mr. Mantels, each piece we craft is made with care using authentic reclaimed wood. Due to the nature of our materials and the custom nature of our work, all refund requests are handled on a case-by-case basis.

Eligibility for Refunds

• To be eligible for a refund, your item must be returned in the same condition in which it was received.

• You must contact us prior to returning the item to receive return instructions and approval.

• Refunds will only be considered after the item has been received and inspected by our team.

Non-Refundable Items

• Custom mantels made to your specific dimensions or design requests are non-refundable once production begins.

• Shipping charges are non-refundable unless the return is due to an error on our part or a damaged product.

How to Request a Refund

Please contact us at 651.464.1771 to discuss your situation. We’ll do our best to find a fair and reasonable resolution.